Trying to work through a languagebarrier is hard. Let us show you howit’s done seamlessly.
- HIPAA-compliant
- High client retention
- Serving the Tri-State since 2021
- BBB member
- 350+ languages on demand
Organizations we serve
Client stories
Where Language Barriers Actually Matter
From healthcare and manufacturing to education, legal, and agriculture, we work in environments where clear communication isn’t optional.
Our support is built around real operational conversations — not generic translation work.
Hear from our clients below.
Sean — HR Generalist, Century Aluminum
“We implemented Heartland’s 16-week English for Business program at our facility, and it made a real difference for our team.”
Client results
Trusted where communication can't fail
Healthcare providers, manufacturers, banks, and school systems across the Tri-State rely on Heartland.
“We implemented Heartland's 16-week English for Business program at our facility, and it made a real difference for our team.”
“Since working with them, we have been able to break through a language barrier and create a positive and healthy work environment.”
“We are excited to be able to offer banking information to our customers in their language! What a great tool to be able to give our customers confidence in their finances. It has been so easy to work with Heartland and we have learned so much already.”
“Their linguistic expertise has not only improved our company's rapport with employees, but also helped communicate duties, regulations, and appreciation. These services have made our workplace more productive and inclusive.”
“Achievement is the word I choose to define our experience with Heartland's ESL program at our company.”
“A great interpreter that was professional and on time.”
How it works
A simple, practical process
We take the time to understand your situation before recommending a solution. The goal: clear communication without delays, confusion, or unnecessary cost.
- 1
Tell us your situation
Two minutes on our quote form — or call us. Describe the language barrier you're facing.
- 2
Get your quote within 24 hours
A real team member reviews what your team needs and recommends the right service for your floor, clinic, or office.
- 3
Meet your matched linguist
Carefully vetted, trained for your environment, and experienced in your industry.
- 4
Ongoing quality management
Training, feedback, and performance checks keep communication accurate — engagement after engagement.
What we do
Language support that fits how you actually work
Language barriers don't just cause misunderstandings — they cost time, money, and trust. We fix that in three ways.
Spoken Language Interpreting
Scheduled consecutive or simultaneous interpretation — on-site at your facility or remotely via video and phone, 24/7.
Certified Document Translation
Accurate written translation of contracts, patient forms, safety procedures, and handbooks — with Certificate of Accuracy when you need it.
AI Speech Translation
Technology we manage for you: real-time speech translation and live captions for planned meetings, trainings, and onboarding, set up and run by your Heartland coordinator as part of your program. For clinical, legal, and HR decisions, qualified human interpreters are the right choice.
Corporate Language Training
Industry-specific language instruction — from 16-week English for Business programs to Spanish for customer-facing teams.
Language Proficiency Testing
Certified language proficiency assessments for your workforce.
Built for your industry
We work where communication can't fail
From clinic exam rooms to casthouse floors, our linguists are trained for real operational environments — not generic translation work.
Healthcare Language Solutions
Clear communication. Better outcomes. Complete compliance.
Manufacturing Language Solutions
Language services for safer, clearer industrial workplaces.
Other Multilingual Workplace Solutions
Accurate legal interpretation and translation — because every word matters in court.
Our mission
Expanding access to communication, providing opportunities for growth within the community, and supporting local businesses through language access programs.
Professional Interpretation Services. Nationwide Reach, Local Expertise.
Connect by video or phone anywhere in the U.S., or arrange on-site interpreting in southwest Indiana, western Kentucky, and southeastern Illinois. Support for healthcare, manufacturing, and legal teams.
Our standards
Quality where it matters most
The wrong interpreter doesn’t just cause confusion — it creates risk.
That’s why we only work with interpreters who are:
- Carefully vetted and trained
- Experienced in real-world healthcare and workplace environments
- HIPAA-compliant and held to strict confidentiality standards
We don’t just place linguists and hope for the best. We actively manage quality through ongoing training, feedback, and performance checks, so that communication stays accurate, professional, and dependable when it matters most.
Proof, not promises
Client success stories
Real outcomes from organizations that needed language support to actually work.
Anchor Industries
On-site ESL training that became part of onboarding
A fifth-generation manufacturer with 300+ employees needed its multilingual team to discuss technical work confidently in English. Weekly on-site ESL classes built around Anchor's actual workflows are now institutionalized in their onboarding.
Read the full story →
EnovaPremier
24/7 language coverage for a high-volume automotive plant
A certified Minority Business Enterprise producing 700,000+ assemblies per month needed reliable Spanish, Haitian Creole, and French support for orientations and safety training. Heartland built a 24/7 interpreting and translation program around their shift patterns.
Read the full story →
Little Kentucky Smokehouse
A retainer interpreter embedded in a food plant's daily operations
As production boomed, this family-run producer's Spanish-speaking workforce grew — and English-only GMP/SQF and safety training left comprehension gaps. An embedded on-site Spanish interpreter on retainer closed them.
Read the full story →
A real team with real accountability
When you call Heartland, a person answers
Every client program has a named Heartland coordinator who reviews your needs, coordinates support through our network of local linguists, and is accountable for coverage and quality.
Jacob Brown
Founder / CEO
Robin Richey-Puerner
Operations Manager
Bill Puerner
Accounting Manager
Lorena Martinez
Staff Spanish Linguist
Where we work
Local on-site coverage. Nationwide remote reach.
On-site interpreting
- Indiana
- Vanderburgh, Warrick, Spencer, Posey, Gibson, Knox, Dubois, Pike, Daviess counties
- Kentucky
- Henderson, Union, Webster, Daviess, Hopkins, Ohio counties
- Illinois
- Lawrence, Clay, Edwards, Wabash, Wayne counties
Video Remote Interpreting (VRI)
Zoom, Google Meet, Webex, Microsoft Teams, WhatsApp, KUDO — 24/7, on demand, in 350+ languages.
Phone interpreting available around the clock
Free resource: The 5 Things You're Doing WRONG When Facing a Language Barrier
And how to fix them — a practical guide for HR managers and practice administrators.
Tell us the problem and we design the language access solution.
A real team member responds within 24 hours.